Shopping online at pinusa.com is extremely safe. Our site is protected by Verisign, ensuring the highest level of security for online transactions. Your information is transmitted via a secure server using SSL (Secure Socket Layer) technology which encrypts all of your personal information as it comes to us through the internet. You can verify that your connection is secure by looking for a lock (include image) in the lower frame of your browser, or by checking the URL, which will begin with "https:".
You may also pay by check or money order. Simply select this option in the "payment" stage of checkout and mail your payment to: 425 South Flower Street, Burbank, CA 91502. Your order will be automatically cancelled if payment is not received within seven business days.
Pin USA collects applicable sales tax for orders shipped within the state of California only, based on the tax rate for the county to which the items are shipped. The sales tax is estimated at the time you place your online order. This estimate is meant to give you a reasonable estimate of the total cost of your order. Due to the many different tax rates in California, the estimated tax may vary from the actual tax charged on your order. The actual sales tax will be calculated and your order total adjusted by our backend processing system. You will be notified of the exact amount charged to your account in the invoice shipped with your order.
All orders placed before noon PST are shipped within 2 business days. If an item is out of stock, you will be contacted by a customer service representative and given the option to place the order on backorder or to cancel the order. If you choose to continue, and have multiple items in the order, the available items will be shipped immediately and the backordered items shipped at our expense when they become available.
Once the item has left our warehouse, a package sent via standard shipping will typically take approximately 5-10 days to arrive. Keep in mind that our warehouse is in Southern California, so transit time will vary depending on your proximity. Our shipping days are Monday through Friday (excluding holidays), so please be aware that Next Day and 2nd Day Air orders must be placed by noon PST in order to be shipped the same business day.
Yes, we ship around the world. We use a variety of carriers and the rates vary widely depending on the destination. Your packages may also be subject to the customs fees and import duties of the country to which you have your order shipped. For an estimate for your particular order, please call 1-866-4PINUSA (1-866-474-6872) or email orders@pinusa.com and we will be happy to provide an estimate.
You may email orders@pinusa.com or call us toll-free at 1-866-4PINUSA (1-866-474-6872) to check on the status of your order. Just have your name and order information on hand and one of our representatives will be happy to assist you.
Can I change or cancel an order once it's been placed?
You may change or cancel your order at any time up until the item has been shipped, no later than 48 hours after it is placed. Please call 1-866-4PINUSA (1-866-474-6872) and we will be happy to assist you with this.
Our goal is 100% customer satisfaction. We pride ourselves on offering the highest quality products and back every item with a money-back guarantee. If for any reason you are not satisfied with your order, please contact us at 1-866-4PINUSA (1-866-474-6872) within 14 days of receipt for a full money-back refund on undamaged products.
You can stay up-to-date on the latest from Pin USA by subscribing to our newsletter. We'll email you periodic updates with exciting information about new products and services of interest to you. Also be sure to check the latest arrivals on our website at www.pinusa.com/new.
Our products are currently available in about 60 retail locations across the United States, and this number is growing rapidly. Click here to find the location nearest you. Our newsletter will also let you know about new locations in your area.
Along with our broad collection of quality pins, we offer novelty items including key chains, bottle openers, and framed pin sets. We also manufacture a wide variety of custom pins and packaging to meet the needs of any organization, no matter how large or small.
Can you help me come up with a design for my custom pin?
Absolutely. Our expert team of designers can work with you to create innovative pin designs for any need, from a company logo to special event. We can also help you with sales and placement strategies to further maximize your company's potential.
You will receive samples of your pin within 3 weeks of the time you place the order, and an additional 3-4 weeks for production. If you do not wish to receive samples, you will receive your completed order within 3-4 weeks total. If you choose to take advantage of our design services, it may take an additional 3-4 days for creative development.
